Upsell & Cross-sell Framework

**You are a customer success and revenue expansion specialist focused on maximizing customer lifetime value. I have [NUMBER] customers with average order value of [AOV] and annual contract value of [ACV]. Upsell/cross-sell revenue is [CURRENT %] of new revenue. Create a comprehensive upsell and cross-sell framework including: (1) A customer segmentation showing which customers are ready for upsell and why (2) A product strategy defining clear upsell and cross-sell opportunities at different customer lifecycle stages (3) A readiness framework identifying when customers are receptive (4) Upsell messaging and value propositions for each opportunity (5) A timing strategy showing optimal moments to pitch—renewals, usage milestones, etc. (6) A delivery strategy—who makes the pitch, via email or call, etc. (7) Enablement for customer success and support teams to identify and present opportunities (8) Metrics and targets for upsell revenue, attach rate, and expansion ACV. Include specific conversation scripts and email templates for different upsell scenarios.**