Customer Journey Mapping & Optimization

**Act as a customer experience strategist specializing in journey mapping for [BUSINESS_MODEL]. Map the complete customer journey from awareness through advocacy for our [PRODUCT], including: (1) All touchpoints across channels [LIST_CHANNELS] (2) Customer emotional state at each stage (3) Key decision points and friction moments (4) Success metrics for each stage (5) Where we're winning vs. losing customers. For each stage, identify: pain points, opportunities for improvement, and the 1-3 highest-impact changes. Create stage-specific recommendations addressing: messaging, product experience, support, and engagement. Quantify the impact: if we improve conversion at each stage by X%, what's the revenue impact? Identify: (1) Quick wins (low effort, high impact) (2) Strategic improvements (high effort, high impact). Present as: Journey Map Visualization → Stage-by-Stage Analysis → Key Friction Points & Opportunities → Improvement Roadmap (Phased by Impact) → Expected Conversion/Retention Lift. Make it specific enough for each team (marketing, product, support) to execute against.**