Customer Support Knowledge Base

Claude Skills work inside Claude Code and Cowork only. Visit docs.claude.com for installation and setup instructions. This skill builds a complete customer support knowledge base with tiered FAQs, canned response templates, troubleshooting decision trees, and escalation protocols. How to use: Run /customer-support-kb and describe your product or service and the common issues customers face. Claude builds a structured knowledge base with response templates, troubleshooting flows, and escalation paths.