2026-11-14 · Technology
NiCE’s next-generation Cognigy bets the hard part of AI agents is running them, not building them
The contact center has been the low-hanging fruit for the artificial intelligence industry. Ask any information technology or business leader what they want to use agentic AI for, and they will say it’s to improve the customer experience, which starts with the contact center. However, to date, the industry has spent th
/news/nices-next-generation-cognigy-bets-the-hard-part-of-ai-agents-is1 sources
The contact center has been the low-hanging fruit for the artificial intelligence industry. Ask any information technology or business leader what they want to use agentic AI for, and they will say it’s to improve the customer experience, which starts with the contact center. However, to date, the industry has spent th
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- SiliconANGLEsiliconangle.com/2026/11/13/nices-next-generation-cognigy-be
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